Refund and Returns Policy

Return Policy:

We do not accept returns. If your parcel arrives damaged, you must inspect and open it in the presence of the delivery personnel. Only damages verified at the time of delivery will be eligible for a return or claim.

Damaged Shipment Protocol

1. Inspection Upon Delivery

Upon receiving the parcel, carefully inspect the outer packaging for visible damage before signing for it.
If any damage is noticed, inform the delivery personnel immediately.

2. Opening the Parcel

Open the package in the presence of the delivery personnel to check for any damage to the contents.
Take clear photographs of the damaged package and contents from multiple angles.

3. Documenting the Damage

Request the delivery personnel to officially record the damage in their system.
Obtain a written confirmation or acknowledgment from the courier, if possible.
Note down the date, time, and name of the delivery person.

4. Reporting the Damage

Contact our customer support team immediately and provide the following details:
- Order number
- Photos of the damaged package and items
- Delivery personnel’s report or acknowledgment
- A brief description of the issue

5. Claim Processing

Once we receive and review your claim, we will assess eligibility for a refund or replacement.
Claims must be submitted within 24 hours of delivery for consideration.
If approved, further instructions will be provided regarding the next steps.

Note: Failure to inspect and report damage at the time of delivery may result in the claim being denied.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at kiniakikart@gmail.com

Shipping returns

To return your product, you should mail your product to: Kinga Chrząszczewska, Zubole 84, 19-104 Trzcianne

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.